eSellerPro has been designed around a central sales order console through which orders and payments are automatically downloaded, matched and listed. The system clearly identifies items where funds have cleared, those pending and those where further investigation is required. As well as streamlining the processing of straight forward transactions, eSellerPro also helps manage the more complicated ones. This includes uncleared funds such as PayPal cheques, unmatched amounts and non-payments. Once again from the central console you can interrogate the payment details, review the order and contact the customer for clarification if necessary. eSellerPro even goes one step further, if the item sold on eBay is subsequently left unpaid for, the system can manage the process to reclaim your commission payment from eBay, saving you both time and money. Sometimes orders are taken or varied following a telephone conversation. eSellerPro caters for this situation, allowing orders to be entered and edited directly within the system. No more matching emails, hunting for contact details and managing a paper trail to collect customer payments, one click does it all. Summary of functionality: Sales Order Processing including: automatic downloads of new orders from all online sales channels into a single processing console. Payment Processing which: automatically matches orders to payments; supports multiple payment methods; identifies cleared funds PayPal, credit card, PayPal cheques; identifies payment discrepancies including unmatched amounts and non-payments; automatic printing of sales invoices; supports back orders and partial payments; provides a view of payment and shipping status; uses colour highlighting and auto alerts to prioritise urgent items; automatic linking of email communications to customer and order records; rules based processing allowing for special processing and alerts based on payment type and customer’s rating. Manual keying facility to cater for doorstep customers as well as the ability to process manual amendments to orders. |