Surveys have shown that a customer’s satisfaction with their online purchasing experience is significantly influenced by the time it takes to receive the goods. This now places your warehouse and delivery teams at the forefront of the customer service challenge. eSellerPro has therefore been designed to help them. Once payment is confirmed, a consolidated picking list is produced including both product and location barcodes. Labels containing the delivery address of the recipient and any special delivery instructions as well as a delivery note are also printed. Once the item has been picked all that remains is to pack and ship it. eSellerPro has inbuilt interfaces to the major courier and delivery companies in each of our operational territories, such that shipping labels can be generated automatically along with carrier specific shipping manifests. The final stage of the process is to update the customer record with the delivery tracking reference and confirm dispatch with the customer, via email. This allows the customer, as well as members of your own team, to monitor the delivery’s progress all the way to their door. At all stages of this process eSellerPro manages and creates the lists, materials and confirmations automatically, allowing both production and subsequent confirmation of dispatch with a single click. Summary of functionality: Picking and Dispatch with automatic creation of picking lists with full stock location and bar code details; automatic generation of bar-coded labels; automatic printing of address labels; direct input into the Stock Control System when items are scanned and shipped; selection of courier and type of service based on client rules; creation of courier documentation and automated interfaces to courier systems; integration into courier tracking systems, with automated email to the customer with the tracking number; and ability to group multiple items into single shipments. |